Dosomethingaboutit? What, exactly?

George Monbiot champions ‘dosomethingaboutit.org.uk’


A friend sent me a link to George Monbiot’s passionate and powerful article about political apathy and disillusionment in the UK (Guardian Feb 3rd 2009). It captures what is possibly now a majority view in this country today: that British politics is bankrupt and there’s no meaningful difference between the parties.

Monbiot is right – it IS time for a change. His optimism comes from the example of a US movement called ‘MoveOn’ that has harnessed the internet to exert pressure on mainstream politics from what would otherwise be politically inactive people.

Monbiot hopes that the time is ripe for a similar movement here in the UK – www.dosomethingaboutit.org.uk – a site created by British academic Nick O’Donovan in the US and which copies the ‘MoveOn’ principle.

Being one of the people that Monbiot’s article was clearly aimed at, I was keen to have a look but what I found was something of a let down. No means to do anything about anything. No real passion, no ideas and nothing to inspire confidence. In fact, nothing but an invitation to give my email address away.

I’m not knocking someone for trying to ‘do something’ about politics. Far from it – I’m all for change. The problem with dosomethingaboutit.org.uk is that the site reduces ‘change’ to an inane and palatable equation:

doing something about it = giving you my email address

The result is that it fails to engage me – or ‘convert’ me.

Rate me good! Endorse me! Give me a testimonial!

Does asking for a rating, an endorsement or a testimonial devalue the whole idea?

Late last year, I let my Ecademy membership lapse.  Why?  Firstly, because I’d learned myself how to get the Google positioning that Ecademy offered via its blogs and profiles. Secondly, because I’d never got any actual work directly or indirectly from being active on it.  Thirdly because I’d got fed up being repeatedly spammed by Ecademy members – particularly Black Stars.

Fourthly (this is turning into quite a list, isn’t it? – but you’ll notice, Ecademy, I spared naming you in the title and h3 tag) – I got fed up of people asking to be connected, to be rated and for a testimonial – even though I’d never heard of most of them, far less bought anything from them.

Today, I joined ‘WeCanDO Biz’ – out of curiousity.  It’s an online directory / network I looked in on when it started sometime last year and was pretty underwhelmed.  About the only thing that raised my interest level a fraction was that users have a ‘I need….’ status feed (a bit like Facebook).  Could be handy – if it wasn’t full of people saying “I need… introductions to more customers” and such like.

It also has ‘endorsements’ – the idea being that you get reviewed and endorsed by your customers (bringing them into the network at the same time).  Nice in principle.

Two things happened.  First, I noticed the ‘No negative feedback’ approach. Ah, so only positive reviews then, or silence.

The second was that as soon as I joined, someone from a forum I’ve signed up for appeared with a request that I give them an endorsement.

Do you think that asking for an endorsement is wrong?

What would make an online endorsement carry the most weight for you?

IQtest.am – typical Facebook ad. Cynical, misleading, exploitative

Facebook Ads are cynical, often misleading and largely exploitative

Here’s a good example.  Look closely – it’s a little puzzle that challenges you to solve it.  “Find out instantly if your answer is correct” it says.

So I clicked on it.

Did I find an answer?  No.  Just a sign-up screen for a ridiculously expensive, trashy ‘service’ of the kind that would appeal to desperate 13 year olds or people with seriously impaired mental function.

What really pisses me off about this is that this kind of advertising is the norm.

I watched a TED presentation yesterday from a young internet artist / geek – all about modelling ‘feeling’ data as extracted from the world of blogs.  One of the most chilling moments was when the presenter mentioned that his data showed him all the women who had typed (among other things) the words ‘I feel addicted…’ in their blogs.

His pet project ‘I Feel Fine’ not only collects all these ‘feeling’ statements, but presents them in a way that allows links back to the original blog material. Excellent.  So now I know where I can go spam with my latest MLM ‘home business opportunity’.

Nowhere in this guy’s presentation was there any critical view about what this data invites people to do.

And I’m still waiting to hear somebody (anybody) raise the issue of the kind of advertising that Facebook breeds.  It’s a desperate, needy platform marketing addictive-style products to addictive people.  Don’t like the sound of that?

Go look at the ads.  I’ll take them apart for you one by one if I have to.  They’re all aimed at people trying to fix themselves with something that will – hopefully – make them feel better.

It might seem trivial to you, but the fact that IQTest.am can promise something in its ad and completely fail to deliver it shows online marketing for what it really is: exploitative, misleading and apparently unregulated.

Dealing with an unhappy customer online

Is it better to deal with an unhappy customer online or should you try to take it offline?

When an unhappy customer blows off steam online, you’ve got a problem. Their comment is increasingly likely to appear somewhere near the top of Google – and that means its going to be read by your prospects and existing customers.

So if you come across someone raging about the service that your company provides in a forum or on a blog, what should you do?

Should you ignore it? Or put together a response? Should you get into a long drawn out discussion with them? Or take it offline and try to deal with it away from the public view? [Read more...]

Spotify invites, invitations and codes: no longer needed with Spotify ‘Open’

Spotify ‘Open’ free to everyone without invitation!

**Ignore the rest of this post and head on over to Spotify!! :-) **

Sadly, on or about the 18th Jan 2010 Spotify closed the back door that allowed you to create a free account without need for an invitation.

During this time, probably close to 200,000 people came through this site looking for a free, ad-supported Spotify account.  Some of those people were  from outside the countries supported by Spotify but the majority will have successfully created a free account. And of those, a healthy percentage will go on to sign up at some point for a Spotify Premium account.

So, it is with a heavy heart that I have to tell you I can no longer help you get set up with a free account.

Many thanks for visiting and remember, if you really can’t resist having a go on Spotify, why not get someone with a free account to buy you a 1-month gift card for £9.99 so you can try out the full experience on your PC and on your mobile?

Enjoy!

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First Great Western customer service: going the extra mile in the snow

A MRB* to First Great Western for their customer service in yesterday’s snow chaos

Train Operators don’t get much praise because most people only ever remember the small percentage of messed up journeys, not the majority of good ones.  And few of us ever stop to consider what a miracle getting from one end of the country to the other actually is.

Well, a mukau Reputation Boost for First Great Western and their customer service is in order for their handling of yesterday’s shock UK snow traffic chaos.  Why? Because they ran trains yesterday when it would have made far better economic sense to cancel them. And the people who ran them were polite, informative, empathetic and helpful.

During the 2 hour delay on the freezing platform at Plymouth, I watched customers venting their anger at First Great Western – for things over which it had no control.  Being able to work with the barely suppressed rage of the Great British Public is, make no mistake, quite an achievement for any company’s customer service department.

Getting aboard a warm train after 2 hours on a freezing platform was, delays aside, a truly wonderful experience.  In addition, the service was good too – the train manager not only kept us informed every step of the way up to Paddington, he also checked with every passenger on the train and co-ordinated their onward travel.

For my measly £13 fare, I not only got to London warm and dry, I also got a £25 taxi ride to my destination – free – with a genuine apology from the Duty Station Manager at Paddington ringing in my ears.

One last thing.  You’re rubbish at taking good feedback, FGW.  I’ve tried several times but you don’t know how to do it. Pity – because you deserve it sometimes. Like yesterday.  Thank you. :-)

*Mukau Reputation Boost: A independent, positive and confidence-inspiring comment about your company high up in the Google search results

Why can’t trains run in the snow?

Guess what? Google doesn’t know why British trains can’t run in the snow.

Nor, it would seem, do the UK train operators. If they do, they’re not telling us.

WikiAnswers.com takes a feeble stab at it: “No, they can’t run in the snow – but special trains can..” Mmm. Thanks.

The nearest we get to a real answer comes from a pdf from a Canadian train operator, Go Trains. Thanks to them we learn the problem might be to do with frozen switches:

Track switches
A switch is a section of railway track that allows a train to move
from one track to another. When snow and ice build up between
the moving rails, the switch can get blocked.

Aha! Thank you Go Trains. NOW we’re getting somewhere.

This strikes me as a missed opportunity, UK TOCs (that’s ‘train operating companies’).

Why? Because you’re going to have tens of thousands of angry customers screaming down your phone lines today about their lost tickets, missed meetings and ruined lives – and a bit of knowledge and understanding might have taken the heat out of their calls a bit.

And because it could have been YOUR company that explained to me why a train can’t run in the snow.

Not only would you have educated the great British public about the real issues involved in running a railway, you could also have been the company to answer that question and get all that lovely Google juice – and boosted your online reputation at the same time.

And you could even have gone one a step further and informed the snowed-in customer whether your cancellation means they’ve lost their money or not. :-)

Facebook ‘offers up users’ as marketing tool

Facebook intends to capitalise on the wealth of marketing information it has about its users

So says ‘SocialMedian’ which goes on to talk about how Facebook users are going to be outraged that they’re going to be used in polls for market research.. or something.

Why, oh why is anybody surprised?

Did they think that Facebook was there for their well-being? That it somehow wasn’t accumulating a mass of personal data (given up with an unbelievable lack of caution)? That the people behind Facebook care about social media and personal empowerment more than good old-fashioned profit?

The minute any of us sign up to something like Facebook, we’re meat to the marketers.  Expect it. Expect the worst – then expect some more worser, because the bad news is that this social media stuff exists to make people money, not to create a nice touchy-feely world.

If you don’t like it, don’t be part of it – but don’t be all shocked and horrified, please!