Don’t waste your time searching for their well-hidden customer service phone number

Here it is: 0800 496 1081 You can also try this number 0207 084 7911 (listed as for ‘International Customers’) The 0800 number is working as of January 10th 2010


Where did I get it?  Why did I have to go there? Because it’s deliberately buried on the Amazon website so you can’t find it.

That’s the bad news.

The good news is that I called about my mate’s Harmon Kardon soundsticks that were broken when he got them about 2 months ago.

“Sorry but it’s outside of 30 days” said the friendly operator.

“Well it’s taken me 20 minutes to find your phone number – and only then from ‘’” says I by way of return.  “Show me where it is on your website”.

Five minutes later, we finally got there – buried so deep that it’s no wonder my mate gave up long before he ever found it.

“Do you think that’s really fair?” I asked, reasonably “What would be great is if you replaced them for him”

“Hold on one minute Sir…. [pause, music]… yes, Sir, we can do that for you”

Well done  Bad, bad, bad for hiding your phone number.  Good, good, good for replacing my mate’s faulty soundsticks before incurring a social media slating.  ;-)

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