Is Goodgaragescheme a dishonest way of shifting car treatments masquerading as ‘honest’ feedback?
Quite some time ago I noticed ‘The Good Garage Scheme’ when waiting at my local garage. I asked the owner about it. He told me straight that the only way a garage could be ‘in’ the scheme was by agreeing to stock certain engine treatments. What???!!? Being a fan of honest, credible feedback, this naturally made my ears prick up.
I did some research at the time and, sure enough, he appeared to be right. I blogged about it (generously NOT using the name ‘Good Garage Scheme’ in my title to give them the benefit of the doubt) and then left it alone. Today, however, alerted by a Google search bringing traffic to this site, I found the following recent online review:
“If you’ve never heard of the good garage scheme …well it’s a scheme that any garage can join as long as they sell certain products endorsed by the company behind the scheme. They have a website where you can find good garage scheme garages and also , the most important I thought, leave reviews about the garages you visit. Now if you check their website it would be impossible to find any negative reviews posted for any garage that belongs to their scheme. On the other hand most people would probably think that this is because all the garages are good indeed and that’s why there is no bad reviews. That’s not the case though.
I live in St Albans and I decided to visit xxxx xxx x x xxxxx in St Albans to do a simple wheel alignment. The service I got was horrible. There was a 17 year old kid doing the wheel alignment while the boss ( the mechanic) was sitting in his office with his feet on his desk chatting on his mobile phone.Needless to say that the kid messed it up big time and my car was driving in a straight line with the steering wheel at an angle of 20 degrees!!!!! I complained to the mechanic who immediately tried to blame it on my car and a faulty steering wheel. That was not the case though. He did the wheel alignment and he got the car perfect which proved the point that the kid didn’t know what he was doing and in fact he put my life in danger.
Anyway , this is not a review of xxxxx x xxxx xxxxx who are completely irresponsible and dangerous. I tried to leave a negative review for this garage on the good garage scheme website but of course there was nothing posted and my review will never be posted. This is just a scam scheme. What is the point of posting only positive reviews and ignoring negative ones.
I think that trading standards and the watchdog should have a look at this scheme. In the meantime just run away from any garage under this scheme.”
As I discovered the first time I looked into this, the scheme is operated by Forte – a company supplying high-price, high-margin ‘emission-control’ fuel additives to the garages in the GoodGarageScheme system.
We think this is fundamentally dishonest.
The results? Standards of customer care and quality of work that are worse than non-participating garages!
Yes, in a recent Which? survey Good Garage Schemes performed WORST of all in a test in which cars with a list of basic faults were presented at a range of garages. Check out the Independents’ report on this here – and note the poor GGS performance.