FriendsReunited: what’s it really worth?

FriendsReunited is worth about as much as RMS Titanic shortly after it hit the iceberg.

titanic4It doesn’t matter how big or fancy your ship is – or how many souls there are on board. If it’s sinking, it’s worth nothing in a financial sense. You can’t do anything with it except watch with grim fascination as it slips beneath the waves.

But there is a lot to be learned about social media from its demise.

FriendsReunited started with a great idea – to use the web to reconnect people with other people. Nothing wrong in that – it’s what people want to spend all day doing, given half a chance. So where did it go wrong? Two big – simple – mistakes.

1) Horrible, clunky, counterintuitive and frustrating user interface. Yes. It was an awful experience. Whenever I used it, I had no idea where I was or what I was doing. The site developers couldn’t see past their own thought-processes. Full steam ahead, no matter what was happening around it.

2) Even the free membership wasn’t worth the effort, so there was no chance for those poor people in First Class. Ok, that’s stretching the Titanic analogy a bit but developers beware. If you’re trying to charge for what other people do better for free, you’re history.

Meanwhile, expect to see the social media war become anything but social over the next couple of years as the big players seek to herd all the people in the world on board a single, um, unsinkable network. :-)

A guide to Social Media for absolute beginners

Welcome to our shorthand guide to Social Media for beginners…and I mean ‘beginners’

What is all this about social media?  Why is everyone talking about it?  What’s it for?  What could you use it for? What are the dangers? And where’s it all going to end?

What is ‘Social media’?: Stuff that people create and share through online networks.

What are ‘Social Media tools’?: Software applications designed to allow people to network online and share their own and other peoples’ content

Why’s everyone talking about it?: Because pretty much everyone can do it and is doing it.  Because the possibilities for marketing products, services – and ideas – through Social Media appear to be immense.  However… (see last point, below)

What’s it for?: It’s definitely about making money. Social Media people are always talking about ways to ‘monetize’ Social Media sites and the content produced through them.  And it’s also about connecting people in networks of niche interest.

What could you use if for?: You could use it to build or connect to networks of people who might be interested in  your products and services.  You could use it to find out things you need to know from a particular niche (or market).  You could use it to add some colour to your persona online and build relationships with existing customers and prospects.  Or you could use it to keep people in your huge, multinational organisation connected and up-to speed with the latest developments.

What are the dangers?: On the one hand, Social Media is an open, democratic network of people connecting with each other and creating and sharing content.  Nice.  On the other hand, it’s all about creating revenue for Google.  Why? Because all online content ultimately turns into data for people like Google and Facebook to monetize through online advertising and other people (affiliate marketers and small business bloggers) to monitize through affiliate schemes and other things.

What does that mean?

It means that whatever else Social Media is about, it’s not primarily about creating a better world of communication for you and your mates.  It’s driven by people looking to monetize it.  Including you, if you’re a small business wondering how you’re going to use Social Media.

Where’s it all going to end?: “We’ll be successful when you guys stop talking about us” said a Twitter boss recently.

Teenagers don’t talk about ‘Social Media’.  To them, it’s invisible. They just talk to their mates on it.  The people who talk about it are the people trying to make money out of it; whether it’s the ‘work-at-home’ people, the ‘get-rich-quick’ dreamers, the affiliate marketers, the online developers or just plain, regular businesses.

It will all end when people realise that there’s no ‘get-rich-quick’ and this madness dies down.  Just as you can’t all be at the top of Google for a competitive keyword, very few of you can make a fortune out of Twitter either.  Hell, even Twitter hasn’t been able to do it -yet.

Real-world networking doesn’t work when you try to use it to sell your products and services (unless you’re a bully) and nor does Social Media.

The problem is, there are literally hundreds of millions of desperate people trying to do it as a way out to beat the system and make a fortune.  That alone guarantees that Social Media will be stuffed to the gills with junk content and spammers trying to sell you stuff ranging from the unwanted to downright fraudulent.

For me, the promise of social media is its potential for developing relationships – and in that, nothing has changed since the good old days.  What we’re seeing is the first rush of prospectors to a place where the gold is pretty thin on the ground and we already know the names of those sitting on the rich veins.

And the real implications for Social Media are barely even being talked about yet.  What are the implications of one or two businesses sitting atop the richest, deepest, most personalised resource of freely-given global marketing data ever amassed?

Go figure, as they say.

Good luck!

TripAdvisor Bali hotel review singled out for ‘horror story’ marketing

Is Tripadvisor in danger of damaging it’s own reputation by exploiting negative reviews?

This morning I got an email from TripAdvisor entitled “Hotel horror stories you won’t believe”.  The first told of a live mouse swimming in a hotel toilet bowl.  I clicked the link and found myself on the TripAdvisor page for the Conrad Bali Resort & Spa.

picture-6The mouse-story reviewer slated the hotel with a negative review and a 1 out of 5 rating.  But a quick check of the overall listing for this hotel showed that out of 191 reviews, an overwhelming majority (138) rated it 5 stars, 35 rated it 4 and only 18 (a small minority) rated it 3 stars or below.

The fact that 38 out of 65 (!) travellers found the review ‘helpful’ is an indication of the potential damage that this review could to this hotel – despite its clear track record of excellence (above).  In addition, more than half of the 65 people who rated the review rated it useful - which means they take it seriously.

Someone at TripAdvisor thinks that this was a good marketing move.  I don’t agree. Using an email to drive traffic at a negative and completely unrepresentative review for a particular hotel doesn’t feel balanced to me.

TripAdvisor already has quite a few enemies in the hotel industry.  Some are simply the owners of badly-run hotels who have lost business as a result of reviews on the site.  Others are angry at what they see as TripAdvisor’s lack of accountability and regulation.  And some allege that TripAdvisor’s system permits – and then protects – malicious and fake reviews posted by competitors.  Those are serious charges indeed.

So, in that climate, I would have thought that TripAdvisor needs to do everything it can to maintain and strengthen its impartiality – and therefore, its credibility – not erode it.

I think today’s email was a step in the wrong direction.

Spy sunglasses – surveillance video recorder

Thinking of making a ‘day in my life’ video podcast?  These spy sunglasses just made your job a million times easier!

If you’ve ever wanted a ‘brain-off’ head-mounted video camera to make a ‘point of view’ video podcast, this is the gadget you want. Thanks to Jorge Salgago-Reyes of Allied Detectives for posting this on Facebook.

There are many neat gizmos you come across but not many you can see working in action.  This is a great example from someone I trust.  As a result, I’m 100% closer to buying because of that combination of demonstration and recommendation.

Marketers, take note of the power of that combination.  Forget spammy affiliate schemes – real recommendations from people you trust is where it’s at.

BTW – if you need a P.I. take my recommendation and visit Jorge at Allied Detectives. Tell him Sam sent ya.

How to get extra traffic to your blog / site

Responding to what’s going on with the right titles is key to driving extra traffic to your site

Would you like hundreds or thousands of extra visitors to your site? It’s not that hard to do. Here’s how:

1) Set up a blog. Either add one as part of your existing site or create your site AS a blog (we did).

2) Keep your eye on what’s going on in the world so you know what people are searching for in Google. Google Trends will tell you the top 100 US searches. Watching TV will give you other clues. Breaking news will create waves of search traffic.

3) Write posts about the things people are searching for – with the keywords upfront in the titles. Make sure you re-iterate those keyphrases / words in a header at the start of your post.

Here’s a real world example.

Late December, someone sent me an invite to a free music streaming service called Spotify. I signed up, downloaded the player and dived into enjoying the music. It was clear that Spotify were marketing this service via ‘invites’. Each new sign-up got 5 or so invites to share with friends.

[ding!] Opportunity [ding!] It was obvious that invitations were limited but as soon as people heard about Spotify, they would be searching Google for invitations.

So I posted here to ‘harness’ that traffic.

To arrive at the keywords/phrases I asked myself what people would be searching for. “How do I get a Spotify invitation?” was my choice of phrase. So that was my title. I followed that with a header: “How do you get a Spotify ‘free account’ invitation?”

The result? Top of Google for that search question. So lots of visitors – including Spotify who gave me loads of invites to give away on their behalf. Benefit to them? I did their marketing for them.

Benefit to me? 2000+ extra music-loving visitors a week.

So that’s the principle. It’s mechanically quite easy. There’s nothing magical about this site or the posts I make. Now you can see that the mysterious – and dreaded – ‘search engine optimisation’ (SEO) simply means putting the right keywords in your post title.

If you’ve got a blog, go away and play. If you haven’t, get one started and play. Spend a few weeks just hooking into Google traffic to see how easy it is.

The next thing we’ll look at is how to use the same technique to get extra traffic from your target market to your site.

IQtest.am – typical Facebook ad. Cynical, misleading, exploitative

Facebook Ads are cynical, often misleading and largely exploitative

Here’s a good example.  Look closely – it’s a little puzzle that challenges you to solve it.  “Find out instantly if your answer is correct” it says.

So I clicked on it.

Did I find an answer?  No.  Just a sign-up screen for a ridiculously expensive, trashy ‘service’ of the kind that would appeal to desperate 13 year olds or people with seriously impaired mental function.

What really pisses me off about this is that this kind of advertising is the norm.

I watched a TED presentation yesterday from a young internet artist / geek – all about modelling ‘feeling’ data as extracted from the world of blogs.  One of the most chilling moments was when the presenter mentioned that his data showed him all the women who had typed (among other things) the words ‘I feel addicted…’ in their blogs.

His pet project ‘I Feel Fine’ not only collects all these ‘feeling’ statements, but presents them in a way that allows links back to the original blog material. Excellent.  So now I know where I can go spam with my latest MLM ‘home business opportunity’.

Nowhere in this guy’s presentation was there any critical view about what this data invites people to do.

And I’m still waiting to hear somebody (anybody) raise the issue of the kind of advertising that Facebook breeds.  It’s a desperate, needy platform marketing addictive-style products to addictive people.  Don’t like the sound of that?

Go look at the ads.  I’ll take them apart for you one by one if I have to.  They’re all aimed at people trying to fix themselves with something that will – hopefully – make them feel better.

It might seem trivial to you, but the fact that IQTest.am can promise something in its ad and completely fail to deliver it shows online marketing for what it really is: exploitative, misleading and apparently unregulated.

Spotify playlists – an information goldmine

What will Spotify’s personal playlist information about me be worth? And who will buy it?

Well, first of all, me probably – in a desperate attempt to salvage my online reputation.

Can I just state here that I deliberately picked Donny Osmond for this picture? However, the truth is that last night I DID listen to The Jam, some punk, a bit of The Police, a Howard Jones track and the instrumental music from ‘Titanic’.

See what I mean? You’re already starting to form a picture of me as a middle-aged sentimentalist, going for the occasional shuffle down memory lane while blogging away on my iMac.  And you’d be right. Doh.

So in a ‘post-music-ownership’ era, what will this information be used for? And what could I learn about you from your playlists?

The Spotify Magic Invite Fairy has been!

Overnight Spotify gave me 5 invites. Great marketing move.

Since their on-site blurb said that invites only came with paid membership, I’d like to think it’s because their clever online reputation monitoring picked up that I blogged positively about it.

Either way, I enjoyed inviting 5 friends. That’s a great piece of marketing.

I used Spotify last night (New Year’s Eve) to power our music at home, resulting in a really nice mix of stuff I’d never normally listen to plus a few deliberate forays down the cul-de-sacs of Memory Lane…

I got an ad every hour or so which was entirely bearable. It remains to be seen whether the premium proposition is irresistible but the battle is half won already with a product I feel good about.

Thanks, Spotify – and well done. A great online reputation / marketing example.

Internet marketing / online marketing in Devon – the Mu tip

Guy DubWhere would I go for cutting edge internet marketing in Devon?

To the guy who’s #1 and #3 in the natural search engine results – Guy Dub of dubonlinemarketing.co.uk.

He’s smart, ethical and he actually lives in Exeter. And despite a logo that looks like a 1970s cigarette brand, he’s definitely worth talking to if you want to know how to boost your online traffic.

Listen to Guy talking about Google Trends in The Mu Show podcast – and expect more from him here soon.

Eden Project podcast – Sam and Clare pay a visit to the “office”

If you’re the Eden Project and you want to podcast, this is addressed to youEden blur

Click . to listen to the podcast.

We think that you’re missing a trick. Audio podcasting is the perfect way to share the passion, experience, wisdom and personality of the people who combine to make the Eden Project happen.

It’s inexpensive, powerful, environmentally-friendly and it’s perfect for telling stories.

We love the Eden project. In fact, it’s our second office. And we’ve made contact with you a couple of times to initiate a conversation about how productive audio podcasting could be in your education and marketing strategies….sadly it seems to have fallen into that ‘it’s all very complicated isn’t it? I think we’re going to do something with it…’ category.

We think that’s a pity. Why? Because it’s not that difficult to get started.

Which is why we’re going down to the Eden Project today to podcast from the Biomes to show you just how easy it is – and how much fun, too.

Equipment needed? £200 mp3 recorder. Free editing software. Unlimited bandwidth audio file hosting £5 per month. Laptop to edit on, broadband connection for uploading. Er. That’s it.

Expertise needed? As a minimum, the ability to get a good recording and conduct and interview. We offer a range of approaches from ‘you record, we edit, post-produce and publish’ to ‘we train you to do it all’ – and a range of training / equipment packages to suit whichever approach you need.

If you’re not the Eden Project but you were looking for an Eden Project Podcast, hope you enjoy ours anyway!

If you’re the Eden Project and you’re interested, we still are :-)