I’m really pissed off with CreditExpert – and doubly pissed off with myself.
A year ago, I needed to check my credit rating and went to CreditExpert. They caught me out with the old ‘to get a report, you have to sign up for a free 30 day membership (which will turn into a paid membership if you forget to cancel…)’ ploy.
I must have been distracted or, more likely, under pressure when I entered my card details. Either way, I paid for my report at the time and went about my business. A year later, I finally noticed the £7.99 a month that I’ve been paying for a year – for something I don’t need and haven’t used.
As soon as I found out, I went to CreditExpert to close my account. “Here we go” I thought, after scanning the home page and finding absolutely nothing about how to close an account. No surprise, really. So I tried the ‘Need help?’ tab on the first page. This took me to a page of FAQs – none of which dealt with cancelling. Then I typed ‘How do I cancel my membership’ into the search box. This brought up a page of stuff about why I shouldn’t cancel. That – I have to say – is a sure fire way of making sure that I will ditch CreditExpert and never use it again.
The final straw, however, was to discover that while it was clearly stupidly easy to sign up online, there was – deliberately – no means at all of cancelling online. No, to do that I have to wait until next week and spend 15 minutes or more on the phone for the pleasure.