PayPal customer service: how good is it?

Does PayPal give good customer service?

Not in my experience.  Not in my brothers’ experience. Not, it seems, in an awful lot of other peoples’ experience.

We’ve all had our fill of listening to call center operatives struggling through scripts in a second language.  And losing money because this company seems to bank on people going away in despair rather than stick to their guns and demand satisfaction.

As customers, we expect a) to be listened to and b) our experience to be understood and c) our needs to be responded to.

There.  That’s the ‘Dripping Tap’ manifesto.

Listen.  Understand.  Respond.

Simple isn’t it?