In the online world, if you won’t listen to our feedback, your prospects certainly will.
We’ve always said that blogging critically about a company is usually a deliberate act of punishment for the crime of not listening. I make no apologies for this post being exactly that. I hope it’s picked up by PayPal’s online reputation management people and I hope it’s picked up by people considering whether or not to use PayPal.
It’s not online defamation, its transparency. It’s real, lived experience – customer feedback – that the company won’t listen to.
Email from a family member to EBay dispute department regarding a possible scam on Ebay.
“John,
Thank you for your reply.
What concerns me so much is PayPal is unsafe to use, and impossible to contact. If your bank ignored six emails, two calls wouldn’t you be a little alarmed?
Before the iPhone issue my account was £4 in credit. Now, apparently, after their ill-advised transaction I am £5 in debt – simply outrageous. They not only helped a third party to scam me, they charged ME for the privilege.
I’ve sent SIX emails – how many do you think I should have to send to get a reply? I can’t work on this ‘full-time’, I have to earn a living. I’ve spent a fortune on the telephone, no-one senior was available, the indian call centre operative couldn’t understand me, and the promised ‘call-back’ never came.
These guys are out of control, are going to ruin your business and an unsuitable partner for eBay. I now fully understand the ‘No PayPal’ I see so often.
Please help me to bring them to justice – they are operating beyond any kind of decent business practice. The worst company I have ever dealt with.”
My response to family member:
“I’m currently paying a $5 a month subscription because Pay Pal connected two of my accounts with a supplier to the same record number and I can’t delete it as a result.
I too gave up after weeks of phone calls trying to explain the nuances of the problem to someone in what was, for them, a second language. No response, no solution. In fact, the more I called / emailed, the further I got from a solution until, like you, I just gave up.
Totally unacceptable, totally unaccountable.
Is PayPal any good? Not according to these customers. Family member says eBay seem sympathetic which, I suppose, is good news – considering they own PayPal 
This is another example of what happened to family member, btw (see first story in the thread).
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