No wonder Sky customer service likes to keep you talking on its 0844 number
They’re making good money out of it!
I spent 2 and 1/2 hours continuously on the phone to Sky trying to sort out my parents’ rubbish broadband service, their incomplete phone package and – wait for it – get my dad an email address of his very own.
The first thing I noticed when I dialled the 0844 number was how overwhelmingly talkative the nice technical man was. Without any invitation he took it on himself to give me a lengthy lecture on the physics of copper wiring and broadband signals.
He just kept on…and on…and on…and on.
On the one hand, he was very helpful and was able to improve the capacity of the broadband connection a bit. On the other hand, I couldn’t help wondering how much money his monologue on copper telephone technology had earned Sky.
The good news ended there.
The www.sky.com website repeatedly failed to create a new email address for my dad. Why? ‘Because it’s broken’ said the wee fella on the end of the phone. And it’s still broken. What use is a broadband package if you can’t create additional email addresses for the family?
And would you like to sell them the full phone package you inexplicably failed to sell them a few months ago? I enquired. The response was 20 minutes of incomprehensible cock-and-bull and STILL they couldn’t sell them the package. They’d probably made so much money on the 0844 that they didn’t need to.
This is so typical of the UK’s biggest companies. No-one to complain to. No management or supervisors to be accountable. No buck stopping no where. Just a lame suggestion to put my complaint in writing.
I am writing, Sky. Here in this Google-visible blog.
If you’re unwilling to accept Sky’s bad customer service and lack of accountability, here are a few useful contact email addresses from saynoto0870.com you could try:
Sky CEO Email Address:- jeremy.darroch@bskyb.com
Only Other Executive Board Member Email Address:- andrew.griffith@bskyb.comDirector of Customer Marketing (not a Board Director) mark.anderson@bskyb.com
High Level Escalated Complaints Address Used
by Sky To Respond to Complaints Addressed to
Jeremy Darroch’s Email Address CRsupport@bskyb.com
I have a number that will go straight through to Customer Relations without any waiting or list of numbers to press it is 08442 477 714.
I have just written to Mr Anderson after an age of trying to get a phone line intalled. I won’t go into the details, but suffice to say I will be taking them to the cleaners over it, Ofcom, Court if necessary.
Hi, why dont you use MSN account for your Dad’s email address. That is how I created mine. Just go into MSN account, put in details etc it is quite easy to set up. Hope this helps. Regards, christine.
I had a similar experience from a Customer service person, who went on and on about cricket, what I like to watch on sky and what he enjoyed as I just wanted a sky box replaced with a HD box, initially waited for 15 mins for them to answer the phone and then another 1hour and half to get an appt for an engineer to be arranged and I was using my elderly parents telephone.
I thought that he was being particularly friendly, but I can now see it is a scam. I had to ask him to call me back as I realised how long the call was taking. I have asked my parents to let me know the cost of the call when the bill comes in so that I can pay them.
Why can’t companies assist the public rather than thinking of ways to scam them. If they conduct themselves honestly there will be no need for emails such as my own.
I also am having a bad time with Sky. One day my computer stopped working the the telephone line goes dead. I had to phone Sky from my mobile, which cost £26 and got me nowhere. My neighbour let me use her phone, then when I was passed to a third person, they spoke to ’someone upstairs’, then came back and apologised,said it was SkyThere has not’s fault and we had been disconnected!. We have been without a computer ar phone for 12 days. I have now gone to a new supplier and will now have pay £69 to be reconnected. There is still no response from Sky, although I have written to Customer relations.
I’ve just had 2 days of hell with sky. Just moved to them last Thursday and can only get wireless in 3 rooms of the house (all these rooms are next to the router room). This is down to the poor quality of router they supply.
My gripe is…….I specifically asked, when sales originally offered us the deal, if we could use our own router, to which they answered, ‘yes no problem we’ll give you a username/password on day of activation’……..this was not the case! Now we have changed our line and broadband over we are told there is no way they will let us use our own router, and if we choose to cancel they will shut the line down so we can only make 999 calls and we’ll have no broadband and lose our number.
I have never felt so threatened and stressed with a company in my life! I just wanted others to be aware of what they will be dealing with if they choose to go over to sky. They really are a living nightmare.