PayPal customer service gets dripped on in The Mu Show

The Mu Show turns the dripping tap of social media on PayPal for being so bad at listening to its customers.

Welcome to The Mu Show #1 – Sam and Clare’s return to the mics after a few months without podcasting. Every week on the show, we’ll bring you:

a Mu marketing tip

The Dripping Tap – social media water torture for big companies who just don’t listen to their customers

a bit of what we’ve been doing in the Mu News.

Talk to us on our voicemail line 01752 548771. Just leave a message and we’ll put you on next week’s show! Know a business that’s not listening? Let’s see if we can get through.

The mukaumedia rules of podcasting: 1) Have fun 2) Don’t take it too seriously 3) Do it sooner rather than later

.Listen to the show

Video meets Twitter – Mobatalk

Mobatalk logoMobatalk is a quick and easy way to video blog using Twitter

Mobatalk developer Michael Bailey was the man behind ‘MyChingo’ – a neat little audio comment / message recorder. I remember trying that out last year and being impressed with the quality of the audio it recorded.

‘MyChingo’ used whatever microphone you had on-board your Mac or PC (webcam, plugin, built-in) to record and store audio messages on the MyChingo server. What was especially nice was the widget you could put on your blog to let your visitors leave you messages.

What went wrong? I’m not sure – we didn’t really ever get into using it properly possibly because as fast as we’d found it, Michael put a price tag on it.

Now, there’s Mobatalk. I gave it a quick go and was impressed by how easy it was to record a video clip and get it out as a tweet. And I was also impressed with the quality of the video, too. Go there and click the ‘alpha testing underway’ link and try it out. I had a problem with the Java (the record button didn’t show up in Firefox on Mac) but I switched to Safari and it worked fine there.

Mobatalk is one of those little applications that has great potential – and the link up with Twitter makes good sense. All I can say is that I hope Michael keeps it free. ;-)