Qwitter: If you leave me now…

Wonder who’s leaving you… and why?  Try Qwitter.

If only for the great graphics and sweet little animation on their site.  And no, it’s not about ego.  It’s about seeing how other people are reacting to what you’re offering.

In the world of Twitter, nobody’s going to stop to give you feedback.  Like unhappy customers they vote with their feet or unfollow or block buttons.

Want to know who’s leaving you?  Give Qwitter a try.

Dealing with an unhappy customer online

Is it better to deal with an unhappy customer online or should you try to take it offline?

When an unhappy customer blows off steam online, you’ve got a problem. Their comment is increasingly likely to appear somewhere near the top of Google – and that means its going to be read by your prospects and existing customers.

So if you come across someone raging about the service that your company provides in a forum or on a blog, what should you do?

Should you ignore it? Or put together a response? Should you get into a long drawn out discussion with them? Or take it offline and try to deal with it away from the public view? [Read more…]