Scenario: You have 3 subscriptions with 1 supplier. Your PayPal account, for any given subscription, says ‘XYZ supplier item name = ABC PayPal reference number’. Or does it? No. For some strange reason, it doesn’t. Which is why an account that I have cancelled TWICE through PayPal’s ‘cancel subscription’ option has carried on paying. It only took me all afternoon speaking to India at my own 0870 expense to work this out MYSELF.
The result? No explanation from PayPal. No call back as promised. No apology for what is clearly a database problem at their end. No clarification.
Where does it leave me? Out of pocket financially because a supplier has been paid twice for a subscription that I cancelled twice. Out of pocket because I spent an afternoon chasing this. Out of pocket because to bring this to PayPal’s attention I had to spend over an hour on an 0870 number.
And worse, there’s no resolution. I still have 4 active subscriptions for this supplier at PayPal (when I only need 3); I don’t know which is which (since the numbers are clearly cross-contaminated in their database) and 4) presumably because the numbers are cross-contaminated, the ‘cancel subscription’ option doesn’t seem to work.
Luckily it’s only costing me an additional $5 a month. What if the subscription was a monthly maintenance contract for £500? A leasing payment for £1000?
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